Frequently asked questions.

How do I place an order?

1. Existing account holders: use the email address registered on the system to log in. 2. Click "Forgot password" and follow the necessary steps. 3. Ensure the learners' names and grades are correct for 2027. 4. Click "Place order" and select the learner. 5. Click "Select items" and choose the required items. 6. Click "Review order". 7. Click "Proceed to payment". 8. Select courier delivery or collection option.

Can I order for more than one child?

Yes. One email address, one account.

How do I add extra items or arrangements to an order?

Orders can be adjusted if bookshop account has not been settled in full. For any further enquiries, please contact the relevant bookstore.

How do I track my delivery?

Use the tracking page, or open your order, to view the latest available delivery or pickup status. 1. Delivered via a third party courier company. Tracking number will only be available once order has been processed. Ensure your delivery address is correct. or 2. Collection from our warehouse in Heritage Hill Estate.

When will my order be processed?

Packing of fully paid orders will be distributed from 16 November 2026